Agente de Atención al Cliente – Canal Telefónico y Digital
Core
Handle patient inquiries via phone and digital channels, perform initial triage, and route cases to medical teams or administrative departments.
Role type
Customer support agent (telehealth triage)
Builds
Patient care coordination and administrative case routing
Domain
Healthcare / Telehealth
Deliverable
client delivery
Required skills
Patient triage, incident management, data entry, protocol adherence, digital channel communication
Preferred skills
Healthcare background, English proficiency
Technologies
Microsoft Office, telehealth platforms
Responsibilities
Answer patient inquiries across communication channels, assess patient needs, register management data, manage incidents and follow-ups, route cases to medical or administrative teams, apply internal management protocols
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