Agente de Mesa de Ayuda

Rionegro, ANT, Colombia💼 Full-time🗓 2026-09-24 → 2026-09-25

Core

Provides first-line user support by guiding users through steps to restore functionality and troubleshooting hardware, software, and connectivity issues.

Role type

Junior Service Desk Agent

Builds

End-user service requests including software installation and administrative tasks

Domain

IT Support / Service Desk

Deliverable

client delivery

Required skills

Remote access tools, ticket management, escalation procedures, SLA adherence

Responsibilities

Assist with first line user support, troubleshoot hardware/software/connectivity issues, escalate complex issues, manage tickets to closure, coordinate service requests

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About Unisys

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.