Case Coordinator
Core
Coordinate case progression, manage medical records, and facilitate communication between members, providers, and clinical teams to ensure high-quality service delivery.
Role type
Case Coordinator (Administrative/Operational Support)
Builds
Virtual care service delivery for members and health systems
Domain
Healthcare / Virtual Care / Telehealth
Deliverable
Dashboards & analysis | client delivery
Required skills
Medical terminology knowledge, scheduling and queue management, records collection and coordination, eligibility and finance task handling, internal and external communication, case escalation, process improvement recommendation
Preferred skills
Multi-tasking in fast-paced environments, independent work, deadline-oriented execution, technology proficiency (Microsoft Office, Teams, medical imaging software), bilingualism (English & French Canadian)
Technologies
Salesforce, Boost, Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat, medical imaging software
Responsibilities
Create cases and transfer records, assist members with support and follow-up, manage call logs and documentation, provide administrative assistance to providers and Case Managers, support specialist selection, schedule calls between members and providers, maintain filing systems, escalate case concerns
Seniority
Mid-level, hands-on IC