Customer Care Representative II, III
Core
Handle member inquiries, resolve issues, and provide information via phone, email, and walk-in channels for a health insurance company.
Role type
Customer Care Representative (Tier 2/3)
Builds
Member support and operational data documentation
Domain
Health Insurance / Customer Service
Deliverable
client delivery
Required skills
telephone communication, data entry, problem-solving, multi-tasking, computer application navigation
Preferred skills
empathy, creative solution finding, flexibility, quick learning
Responsibilities
Answer customer questions via phone, email, and walk-in; document inquiry outcomes in a database; research and analyze data to address operational challenges; coordinate with internal functions to resolve member requests; conduct outbound calls within the ZipDrug business area.
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