Customer Success Associate, Physical Security
Core
Platform expert and account strategist for Corporate Security customers, ensuring value optimization, retention, and growth through consultative engagement.
Role type
Customer Success Associate (Physical Security)
Builds
Dataminr's AI-powered real-time event detection platform for corporate risk and security clients
Domain
Physical security, corporate risk management, social media analytics, AI intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
enterprise software or SaaS customer success/account management, managing complex software solutions, consultative skills, account planning, sales proposals, forecasting, user-level product support, stakeholder influence, Salesforce or similar CRM
Preferred skills
publicly available information and social media analysis, crisis management, open source analytics
Technologies
Dataminr platform, Salesforce, Regenerative AI, Agentic AI, Multimodal AI
Responsibilities
Manage and develop a portfolio of companies based in NORAM with a focus on retention and expansion, Provide user-level support to augment business development efforts, Learn client mission and operational processes to integrate Dataminr into workflows, Collect customer feedback and articulate product recommendations to engineering and product teams, Develop deep insights regarding customer use cases and budget cycles to close renewals, Strategically navigate and influence stakeholders in the buying process, Attain targets for bookings, renewals, and expansion metrics
Seniority
Mid-level, hands-on IC