Membership Specialist II
Core
Provide legendary service and support to ACE Clubs members regarding membership and roadside assistance inquiries, including problem resolution and system updates.
Role type
Membership operations specialist
Builds
Membership services and roadside assistance support for ACE Clubs members
Domain
Insurance and roadside assistance
Deliverable
client delivery
Required skills
Verbal and written communication, organization, decision making, evaluation, time management, Microsoft Office (Outlook, Word, Excel), data entry
Preferred skills
Knowledge of membership systems, roadside assistance systems, insurance systems, some college education
Responsibilities
Review member correspondence, contact members, resolve problems, analyze and process reports, key high volumes into membership systems, monitor system deliverables for accuracy, meet management deadlines
Seniority
Individual Contributor, entry to mid-level