Customer Service Representative - Insurance
Core
Answer inbound calls and assist members with questions related to AAA memberships, delivering personalized solutions and recommending products.
Role type
Customer Service Representative (Insurance)
Builds
Member support and product recommendations for AAA Auto Club
Domain
Insurance / Automotive Club
Deliverable
client delivery
Required skills
inbound call handling, problem-solving, multitasking, system navigation, active listening
Preferred skills
Spanish fluency, prior call center experience
Technologies
multiple internal systems and tools
Responsibilities
Answer inbound calls, resolve member issues, recommend valuable products, navigate systems while multitasking, participate in ongoing coaching
Seniority
Entry-level to Mid-level, hands-on IC
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