Claims Team Manager - Casualty
Core
Manage a team of claims representatives to oversee daily casualty claims activities, ensuring regulatory compliance and high-quality customer service.
Role type
Casualty Claims Team Manager
Builds
Claims resolution processes and team performance
Domain
Insurance / Casualty Claims
Deliverable
client delivery
Required skills
Casualty claims handling, Litigation experience, Supervisory experience, Performance coaching, Regulatory compliance, Staff recruitment and development, Change leadership
Preferred skills
Chartered Property Casualty Underwriter (CPCU) designation, Bachelors degree equivalent
Technologies
Claims management systems, Audit tools, Reporting software
Responsibilities
Review claim files for quality and monitor statistical measures, Coach and counsel employees on performance, Resolve customer service issues, Manage employee recruitment and development, Lead meetings to communicate goals and monitor behavior, Participate in committees supporting organizational goals