Membership Analyst
Core
Support initiation, design, testing, and implementation of membership system changes and enhancements while ensuring system performance meets organizational standards.
Role type
Membership Analyst (QA & Operations)
Builds
Membership system changes, enhancements, and reporting tools
Domain
Membership operations and business information systems
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Business operations, business administration, business information systems, Microsoft Office (Outlook, Word, Excel), test plan development, test case execution, issue escalation, report development, reporting tools maintenance, continuous improvement, automation tool support
Preferred skills
Microsoft Access, SQL, Tableau, User Acceptance Testing (UAT), Auto Club Enterprise Membership operations
Technologies
Microsoft Office, Microsoft Access, SQL, Tableau
Responsibilities
Ensure Membership system performance and testing meet organizational standards; develop detailed test plans and execute test cases; document test results and escalate issues; identify best practices, policies, and procedures for the Membership Department; develop, maintain, and enhance reports and reporting tools; recognize, design, and integrate continuous improvement components including automation tools
Seniority
Mid-level, hands-on IC