Membership Manager | Holland Park
Core
Lead a team of Member Support Consultants to drive membership growth, manage front desk operations, and ensure exceptional service standards for a fitness club.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership growth and retention for a premium fitness club
Domain
Fitness & Wellness
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
sales, customer service, team management and mentoring, sales training, customer retention strategies, rostering, business computer systems
Preferred skills
up-selling, cross-selling, setting and motivating others towards goals
Technologies
business computer systems
Responsibilities
Manage the daily workflow of the MSC team to ensure monthly sales targets are met; Achieve individual monthly and annual sales targets; Create structures to ensure the MSC team meets daily minimum performance criteria; Assist with delivering sales training to the MSC team; Achieve member retention and growth budgets; Respond to enquiries within 24 hours; Support the Club and Regional Manager in developing membership growth initiatives; Support the Club Manager in developing the MSC fortnightly roster