Membership Manager | Camberwell
Core
Lead a team of Member Support Consultants to drive membership growth, manage front desk operations, and ensure exceptional service standards for a fitness club.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Fitness club membership and member retention
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Team leadership and mentoring, sales target achievement, customer journey management, sales techniques (up-selling/cross-selling), roster management, business computer systems
Preferred skills
Customer retention strategy expertise, ability to motivate teams
Technologies
Business computer systems
Responsibilities
Manage daily workflow of the MSC team to meet sales targets, achieve personal sales targets, create structures for team performance criteria, assist in delivering sales training, achieve member retention and growth budgets, respond to enquiries within 24 hours, support development of growth initiatives, support roster development
Seniority
Senior, hands-on IC with team leadership