Automotive Services Field Supervsior
Core
Manage a network of independent contract stations to ensure consistent roadside assistance delivery and operational performance for AAA members.
Role type
Senior field operations supervisor (vendor/contractor management)
Builds
Roadside assistance service network
Domain
Automotive services / Emergency Road Service
Required skills
vendor management, operational oversight, relationship management, performance analysis, contract negotiation, data interpretation, business proposal development, field inspection, safety compliance, strategic planning
Preferred skills
Salesforce, Tableau
Responsibilities
Develop and maintain relationships with contract station owners and staff; monitor operational performance metrics and service quality; conduct field visits, mystery shopping, and ride-alongs; resolve customer service issues; analyze performance data to identify improvement opportunities; manage provider capacity and coverage; prepare business proposals for operational changes; support stations with new technology and processes.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/JR202639233-automotive-services-field-supervsior-at-ace)
