Claims Team Manager - Auto Early Response
Core
Manage a team of claims representatives to oversee daily claims activities, ensure regulatory compliance, and drive customer service best practices within the automotive insurance sector.
Role type
Senior IC claims team manager (automotive)
Builds
Claims processing workflows and customer service outcomes for auto insurance members
Domain
Insurance / Automotive Claims
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Claims handling, team leadership, performance coaching, recruitment, regulatory compliance, change management, organizational planning, delegation, communication
Preferred skills
Chartered Property Casualty Underwriter (CPCU), supervisory experience
Technologies
None stated
Responsibilities
Review claim files for quality and monitor statistical measures, coach employees on performance, resolve customer service issues, manage employee recruitment and development, lead meetings to communicate goals, participate in organizational committees
Seniority
Senior, hands-on IC