Membership Retention Sales Manager
Core
Lead sales and member service activities to drive membership acquisition, retention, engagement, and overall member value.
Role type
Senior inside sales and call center operations manager
Builds
Sales performance, service levels, and member experience
Domain
Insurance and membership services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Inside sales leadership, call center operations management, performance analytics, workforce optimization, team coaching, hiring and onboarding, corrective counseling, cross-functional collaboration
Preferred skills
Supervisory experience, knowledge of ACD technology and workforce management systems
Technologies
Microsoft Office (Outlook, Word, PowerPoint, Excel, Access), ACD technology, workforce management systems
Responsibilities
Establish performance expectations and accountability standards for sales and service teams; Monitor individual and team performance using reporting tools and metrics; Optimize staffing, scheduling, and resource allocation; Coach and develop supervisors and employees; Ensure training on sales techniques and service standards; Manage turnover through effective hiring and retention strategies; Build relationships with internal business units
Seniority
Senior, hands-on IC with team leadership
