Claims Team Manager - Auto Liability
Core
Manage a team of claims representatives handling auto liability claims, ensuring regulatory compliance and customer service best practices.
Role type
Claims Team Manager (Auto Liability)
Builds
Auto liability claims resolutions and team performance metrics
Domain
Insurance / Automotive Claims
Deliverable
client delivery
Required skills
Auto claims handling, team leadership, performance coaching, regulatory compliance, recruitment and development, change management
Preferred skills
Bachelor's degree, supervisory experience, Chartered Property Casualty Underwriter (CPCU) designation
Technologies
Claims management systems, audit tools, reporting software
Responsibilities
Review claim files for quality and monitor statistical measures, coach and counsel employees on performance, resolve customer service issues, manage employee recruitment and development, lead meetings to communicate goals, maintain knowledge of industry developments