Car Care Center General Manager
Core
Overseeing all services and operational activities of a Car Care Center facility, ensuring quality service to members and motorists while managing profitability.
Role type
General Manager of automotive repair facility
Builds
Operational efficiency and profitability for AAA Car Care Centers
Domain
Automotive repair and service
Deliverable
client delivery
Required skills
P&L management, expense control, pricing strategy, statistical analysis, customer dispute resolution, workforce scheduling, productivity tracking, hands-on mechanical repair diagnosis
Preferred skills
ASE Master Certification, A.S. Degree in automotive technology
Technologies
Management software for tracking employee productivity
Responsibilities
Manage profit and loss including expense control and pricing; oversee service writer and technicians; manage customer relations and resolve disputes; maximize sales and profitability through workload management; track employee productivity.
Seniority
Manager, operational oversight