Consumer Advocate
Core
Administrative support and consumer complaint resolution within the telecommunications regulatory department.
Role type
Administrative Consumer Advocate
Builds
Monthly summary reports, legislative reports, and public outreach materials for the Nebraska Public Service Commission.
Domain
Government / Telecommunications Regulation
Deliverable
dashboards & analysis
Required skills
Consumer complaint intake, regulatory filing tracking, data extraction and reporting, tariff management, website content updates, record maintenance
Preferred skills
Regulatory affairs experience, consumer protection background, telecommunications industry knowledge
Technologies
Microsoft Office Suite, databases, spreadsheets
Responsibilities
Respond to consumer complaints regarding telephone, wireless, internet, and cable services; track regulated carrier filings and tariffs; prepare monthly and annual statistical reports; maintain physical and digital telephone directories; update Commission website content; review carrier annual reports for compliance.
Seniority
Entry to Mid-level, hands-on IC
