Temporary IT Operations Analyst I
Core
Provide expert IT support including help desk, hardware/software troubleshooting, system administration, and workstation deployment for agency staff.
Role type
IT Operations Analyst I (Help Desk & Systems Admin)
Builds
IT support services, workstation images, and network solutions for government agency employees
Domain
Public Sector / Government IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware and software troubleshooting, network support, systems administration, workstation deployment, Microsoft Configuration Manager, inventory management, domain user account management, iOS and Android OS familiarity, LAN troubleshooting
Preferred skills
Vendor coordination, project assistance, time management, documentation
Technologies
Microsoft Configuration Manager, iOS, Android, LAN
Responsibilities
Serve as primary point of contact for IT help desk; troubleshoot hardware, software, and network issues for PCs, peripherals, and mobile devices; install and update workstations and client software; manage inventory of computer equipment; coordinate vendor maintenance and repair activities; manage domain user accounts
Seniority
Entry-level to Mid-level, hands-on IC