Crisis & Referral Specialist - LA
Core
Screen, assess, and provide telephonic intervention/de-escalation for helpline callers in crisis to determine immediate courses of action.
Role type
Crisis & Referral Specialist
Builds
Safety assessments and intervention plans for individuals in crisis
Domain
Behavioral health / Mental health crisis intervention
Deliverable
client delivery
Required skills
Behavioral health experience, crisis intervention, safety screening, risk assessment, documentation, resource coordination
Preferred skills
BS/BA in mental health or human services, call center experience
Technologies
Telephony systems, documentation software
Responsibilities
Take inbound calls from individuals needing support or in crisis; Perform safety screenings and assessments to discern risk; Develop plans of action in collaboration with the individual; Complete accurate documentation of interactions; Provide linkage follow-up to assure service access; Coordinate with agencies and organizations to optimize resource use.