Crisis Clinician Lead
Core
Lead crisis intervention calls and support non-clinical call takers in a managed care behavioral health setting.
Role type
Senior Licensed Behavioral Health Clinician (Crisis Intervention)
Builds
Telephonic care plans and de-escalation outcomes for members with complex psychiatric and substance abuse disorders
Domain
Healthcare / Behavioral Health / Managed Care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Crisis intervention, telephonic coaching, case management, clinical assessment, care plan development, de-escalation protocols, managed care operations
Preferred skills
Licensed Alcohol and Drug Counselor, call center experience, crisis-related experience
Technologies
None stated
Responsibilities
Handle crisis calls and screen/assess callers, provide clinical guidance to non-clinical call takers, monitor call volumes and staff availability, develop and modify care plans for members, coordinate with internal and external resources
Seniority
Senior, hands-on IC