Referral & Resource Specialist
Core
Screen, assess, and provide telephonic intervention/de-escalation for individuals in crisis via a 24/7 behavioral health help line.
Role type
Behavioral Health Crisis Intervention Specialist
Builds
Crisis support services for individuals in mental health crisis
Domain
Healthcare / Behavioral Health
Deliverable
client delivery
Required skills
Behavioral health knowledge, crisis intervention, risk assessment, de-escalation, HIPAA compliance, documentation, resource coordination
Preferred skills
BS/BA in mental health or human services, call center experience, suicide/crisis line support experience, bilingualism
Technologies
Telephony systems, case management documentation tools
Responsibilities
Take inbound calls, texts, and chats from individuals in crisis; perform safety screenings and assess risk acuity; develop action plans with callers; document interactions accurately; provide linkage follow-up to ensure service access; coordinate with external agencies and support systems.
Seniority
Entry-level to Mid-level, Non-Management