Pharmacy Customer Associate – BioPlus Specialty Pharmacy
Core
Responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
Role type
Customer service representative (specialty pharmacy)
Builds
Customer support for pharmacy retail and mail order prescriptions
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
Customer service, telephone communication, written correspondence, claims support, membership support, research
Preferred skills
High volume call center experience, specialty pharmacy experience
Responsibilities
Interact with internal and external customers to provide claims, customer service, and membership support; develop and maintain positive customer relations; complete necessary research to provide proactive solutions; support customers with personal options and technology tools.