Pharmacy Cust Associate I - BioPlus Specialty Pharmacy (Infusion)
Core
Responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
Role type
Customer service representative (specialty pharmacy)
Builds
Customer support for specialty medication prescriptions
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
telephone communication, written correspondence, claims support, membership support, research, problem-solving
Preferred skills
specialty pharmacy experience, healthcare experience, call center experience, electronic record management (EMR) systems
Responsibilities
Respond to customer inquiries via phone and email, coordinate with internal functions to resolve requests, interact with providers and administrators, guide customers on technology and resources
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