CarelonRx Sales Support Specialist Senior
Core
Senior administrative specialist supporting sales operations, resolving complex patient benefit investigations, and managing prior authorizations for physician offices.
Role type
Senior Sales Support Specialist
Builds
Operational efficiency for the sales department and medication delivery support
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
Complex administrative coordination, patient benefit investigation resolution, prior authorization submission, CRM/EMR management, phone call routing, process improvement identification
Preferred skills
Specialty pharmacy experience
Technologies
CRM, EMR
Responsibilities
Completing complex administrative duties, coordinating escalated patient benefit investigations, triaging prescriptions to in-network pharmacies, assisting with prior authorization submissions, coordinating with pharmacies for order status, maintaining CRM and EMR documentation, answering and routing calls, assisting with training new associates
Seniority
Senior, hands-on IC
