Pharmacy Patient Liaison- Specialty Pharmacy, Hybrid, Sign-On Bonus!
Core
A hybrid role managing specialty pharmacy patient accounts, driving recruitment and retention of patients into BMC's specialty drug program while ensuring medication adherence and seamless care transitions between clinics and mail-order pharmacy.
Role type
Specialty Pharmacy Patient Liaison (Hybrid Sales & Operations)
Builds
Specialty pharmacy patient service programs and medication adherence workflows
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
Patient recruitment and retention, medication adherence support, EMR navigation, prior authorization processing, provider relationship management, data tracking and reporting
Preferred skills
Knowledge of transplant/oncology/hepatitis therapies, 340B drug program, ACO models, Salesforce/EPIC proficiency, bilingual capabilities
Technologies
Salesforce, EPIC, Navinet, Microsoft Excel
Responsibilities
Recruit and retain patients for specialty pharmacy services, conduct outbound therapy check-ups to prevent refill gaps, navigate EMRs for prior authorizations, coordinate care transitions between clinic and mail-order pharmacy, resolve complex patient care issues, train new staff on operational expectations
Seniority
Mid-level, hands-on IC