Global Air Support Coordinator
Core
Manage global air services operations including ticketing, exchanges, refunds, and schedule changes for a small group travel company.
Role type
Air Support Coordinator
Builds
Air ticketing and support services for Sales and Private Group teams
Domain
Travel industry / Airline operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Airline ticketing and coordination, PNR management, fare management, exchange and refund processing, schedule change management, policy compliance, internal booking engine management, multi-tasking, attention to detail
Preferred skills
Amadeus Cryptic system expertise, Microsoft Office proficiency, Google Workspace proficiency
Technologies
Amadeus Cryptic, Microsoft Office, Google Workspace
Responsibilities
Process global air services including ticketing, exchanges, refunds, and schedule changes; manage daily ticket issuance queues; ensure compliance with airline rules and regulations; assist sales teams in driving flight attachment rates; act as primary liaison for air matters and internal booking engine; provide after-hours emergency support for urgent passenger changes
Seniority
Junior, individual contributor
