Travel Contact Centre Sales Consultant, Vancouver
Core
Connect with prospective travellers and agency partners via phone and email to recommend and sell trips based on unique needs, while handling booking issues and ensuring correct booking processes.
Role type
Front-line sales consultant (travel)
Builds
Travel itineraries and bookings for individual travellers and agency partners
Domain
Travel industry
Deliverable
product features
Required skills
Front-line sales experience, GDS system usage (Amadeus preferred), selling skills, customer service skills, verbal and written communication, problem solving, complaint resolution, geographical knowledge, travel experience
Preferred skills
Ability to work varying shifts and weekends, ability to work independently and in a team, understanding of company core values
Technologies
GDS systems (Amadeus)
Responsibilities
Reach monthly sales targets, drive customer service KPIs, handle booking issues with empathy, recommend trips based on traveller needs, ensure correct booking procedures, make meaningful connections with global team and travellers
Seniority
Entry-level to Junior, hands-on IC