Travel Experience Agent
Core
Provide best-in-class travel support and solve issues for travelers across multiple contact channels (chat, call, email) while maintaining extensive supplier and system knowledge.
Role type
Senior Business Travel Agent (GDS Specialist)
Builds
Corporate and leisure travel bookings (flights, hotels, cars, rail) via GDS and self-service platforms
Domain
Travel industry, Global Operations
Deliverable
client delivery
Required skills
Advanced Sabre or Amadeus GDS experience, Complex itinerary management, Air fare construction and calculations, ARC and BSP market knowledge, Travel industry regulations and compliance, Multi-channel customer support
Preferred skills
NDC and low-cost carrier booking practices, Third-party content aggregator management, Additional human languages beyond Hebrew and English
Technologies
Sabre, Amadeus, Navan platform, ARC, BSP
Responsibilities
Assist travelers with bookings and issues via chat, call, and email; Analyze customer needs and urgency; Provide accurate information for flight, hotel, car, and rail bookings; Support users with self-service platform usage; Respond within SLA expectations; Follow travel, expense, and global compliance procedures; Provide feedback on operating processes and product progress; Participate in team meetings regarding product launches and industry changes.
Seniority
Senior, hands-on IC
