Operations Specialist
Core
End-to-end operational support for small group tours across Southern Africa, ensuring smooth trip execution, traveller support, and supplier quality management.
Role type
Senior Operations Specialist (Travel/Tourism)
Builds
Operational support for tour leaders, suppliers, and travellers across the Southern Africa region
Domain
Travel & Tourism, Small Group Tours
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational execution, trip support, supplier quality management, critical incident coordination, visa and compliance management, budget administration, process documentation, new product support, tour leader engagement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage operational queries and coordinate logistical changes for active trips; Monitor and analyze NPS data to drive continuous improvement; Conduct quality control reviews and manage supplier relationships; Coordinate critical incident response and emergency logistics; Manage work visa applications and permit compliance; Administer tour leader expense budgets and validate invoices; Maintain SOPs and support new trip development; Serve as operational point of contact for tour leaders
Seniority
Senior, hands-on IC