Campus Support Assistant - 3 Month Term
Core
Front-line support for member inquiries and engagement activities on a college campus, serving as a key point of contact for student and member services.
Role type
Campus Support Assistant (Customer Service)
Builds
Member service delivery and engagement programs for a benefits and insurance provider
Domain
Insurance, benefits, and wellness services
Deliverable
client delivery
Required skills
Customer service, communication, organization, problem-solving, CRM usage, claims process knowledge
Preferred skills
Benefits/insurance knowledge, group benefits experience, wellness program familiarity
Technologies
Contact centre solutions, CRM systems, ticketing systems, office applications
Responsibilities
Respond to member non-claim inquiries via walk-in, phone, email, and chat; Educate members on insurance, wellness, and enrolment processes; Document interactions in CRM; Escalate complex issues; Participate in training and campus events
Seniority
Entry-level, contract