Front Desk Agent
Core
First point of contact for guests, managing arrivals, departures, reservations, and inquiries to ensure a smooth stay.
Role type
Front Desk Agent
Builds
Guest check-in/check-out experience, reservation management, and local information services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, reservation processing, cash handling, phone communication, problem resolution, PMS proficiency, administrative support
Preferred skills
Team collaboration, shift flexibility, physical stamina (standing/lifting)