NVP, Client Management
Core
Strategic national leader responsible for creating a scalable Client Operations model to improve client experience, support advisor productivity, drive growth, and enhance profitability.
Role type
Senior IC National Vice President (Client Operations)
Builds
National operating standards, SOPs, SLAs, governance frameworks, and performance management systems for a national client services organization.
Domain
Professional services / Employee benefits / Insurance brokerage
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, operational governance, change management, talent development, financial acumen, risk management, data analytics, executive stakeholder management, cross-functional partnership building
Preferred skills
Lean Six Sigma, PMP, Prosci, COPC certifications, M&A integration experience, enterprise CRM expertise
Technologies
Enterprise CRM, workforce planning platforms, business intelligence tools
Responsibilities
Lead regional Client Management Teams to align with national priorities; Develop and implement national operating standards and service delivery practices; Establish operational governance and performance management frameworks; Drive client retention, growth, and revenue-risk management strategies; Enable partnerships with regional leadership and cross-functional teams; Lead organizational readiness and continuous improvement initiatives
Seniority
Senior, hands-on IC with strategic leadership scope