Customer Service Representative
Core
Deliver excellent customer care by answering inquiries, resolving issues, and documenting interactions via phone, email, text, or chat for Generac's customers.
Role type
Customer Service Representative (Contact Center)
Builds
Customer satisfaction and resolution for home protection and energy solutions
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Conflict resolution, Data entry, Analytical thinking, Verbal communication, Written communication, Policy adherence
Preferred skills
Contact center experience, High-volume inbound call handling, Microsoft Office Suite, Spanish language
Technologies
Microsoft Office Suite, Teams, Outlook
Responsibilities
Receive and document customer interactions in real time, Respond to and resolve customer inquiries and issues, Escalate complex inquiries to specialized teams, Maintain contact center metrics, Assist customers with documentation or connecting with internal departments
Seniority
Entry-level