Warranty Coordinator
Core
Process and adjudicate warranty claims and provide support to the authorized dealer network via phone and email.
Role type
Warranty Coordinator (Service & Warranty team)
Builds
Warranty claim resolutions and service notifications for dealer network
Domain
Energy equipment (engines, fuel systems) / Service operations
Required skills
Warranty claim adjudication, database management, SAP Super User, Microsoft Office proficiency, data entry, mechanical/electrical fundamentals, customer service, verbal/written communication
Preferred skills
Technical degree, SAP/ERP experience, engine maintenance knowledge (air/liquid cooled, gas/diesel/LP/natural gas)
Responsibilities
Analyze warranty information and process claims per guidelines, input service notifications, assist dealers with warranty service, monitor defective products and recalls, facilitate warranty recovery for dealer and vendor networks
Seniority
Entry-level to Mid-level, hands-on IC