Assistant General Manager/ Operations Manager
Core
Lead the Essex County Paratransit operation, managing a 47-vehicle community transportation program to deliver safe, reliable, and efficient service.
Role type
Assistant General Manager / Operations Manager
Builds
Community transportation services for passengers requiring paratransit
Domain
Public transportation / Paratransit
Required skills
Paratransit operations, fleet management, dispatching, scheduling, regulatory compliance, employee supervision, customer service, personnel management, safety initiatives, operational data analysis
Preferred skills
Experience in demand-response transportation, logistics, public transportation, ability to manage multiple priorities, problem-solving, decision-making, organizational skills
Technologies
Dispatching systems, fleet management software, scheduling tools
Responsibilities
Support day-to-day management of the paratransit operation, oversee transportation service delivery including dispatching and routing, supervise employees and provide performance management, coordinate with maintenance and fleet teams, monitor service performance and address operational issues, assist with customer service and resolve passenger concerns, ensure regulatory and company compliance, manage employee scheduling and staffing, support safety initiatives and operational compliance programs, review operational data to develop corrective actions, respond to service disruptions and emergencies
Seniority
Mid-Senior level, hands-on IC