Technical Support Engineer
Core
Resolve technical support tickets and provide troubleshooting guidance to clients in the advertising technology and data collaboration space.
Role type
Technical Support Engineer (Individual Contributor)
Builds
Client satisfaction and company growth through technical problem resolution
Domain
Advertising technology, data collaboration, SaaS
Deliverable
client delivery
Required skills
complex system troubleshooting, database querying, log analysis, process facilitation, stakeholder management
Preferred skills
SQL querying
Technologies
databases, logs
Responsibilities
Manage a ticket queue to provide technical guidance and troubleshooting, work with the Global Customer Support team, resolve clients' technical support tickets
Seniority
Mid-level, hands-on IC
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.