CS Strategy & Operations Lead
Core
Building usage and renewal operations programs to measure customer health, detect early risks, and translate data into leadership insights for a SaaS data collaboration platform.
Role type
Senior Customer Strategy & Operations Lead
Builds
Usage metrics, renewal forecasting models, customer health frameworks, and executive reporting cadences
Domain
SaaS, Data Collaboration, Consumer Privacy
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Retention economics (NRR/GRR), usage-based pricing analytics, forecasting, data visualization, SQL/Python, AI tool automation
Preferred skills
Management consulting background, adtech/martech experience, complex data analysis
Technologies
Salesforce, Tableau, Excel, SQL, Python, AI tools (Claude, Gemini, Glean)
Responsibilities
Own metrics and reporting on consumption and utilization; build early-warning alerts for usage anomalies; lead customer health framework development; own renewal and contraction forecasting; brief executive teams on coverage and priorities; partner with CSMs and Data Engineering to operationalize insights
Seniority
Senior, hands-on IC
