Product Manager - Service Now
Core
Guide the success of the ServiceNow platform by developing product strategies, managing the roadmap, and ensuring platform governance and service delivery for an internal enterprise SaaS environment.
Role type
Senior Product Manager (Enterprise SaaS Platform)
Builds
Internal enterprise SaaS environment (ServiceNow platform)
Domain
Healthcare intelligence and clinical research / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Product strategy and roadmap development, stakeholder management, platform governance, service delivery operations, financial management, vendor and partner management, continuous improvement and innovation
Preferred skills
ServiceNow Certified System Administrator (CSA) or Certified Application Specialist, ITIL v4 certification
Technologies
ServiceNow, AI, automation, self-service, analytics
Responsibilities
Develop and maintain the ServiceNow product vision and multi-year roadmap, establish and maintain platform governance processes, oversee ServiceNow platform performance and user experience, develop and manage the ServiceNow budget, manage ServiceNow account relationships and implementation partners, identify opportunities to automate workflows and improve user experience
Seniority
Senior, hands-on IC
