Senior Director, Industrial Service Operations
Core
Leading delivery and continuous improvement of aftersales service and support for stationary power generation solutions, ensuring high-performance service for industrial power generation dealers and customers.
Role type
Senior Director, Industrial Service Operations
Builds
Scalable, compliant, and efficient service models for industrial power generation
Domain
Industrial power generation / Energy infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, operational governance, executive escalation management, multi-layered organization leadership, dealer ecosystem management, product-engineering partnership, change management, succession planning
Preferred skills
Decision-making, MS Excel, MS Word, oral and written communication, detail-oriented work, critical thinking, problem-solving, time management
Technologies
MS Excel, MS Word
Responsibilities
Define and own the service operations strategy for industrial power generation dealers and customers; Serve as the executive escalation point for critical customer issues and service performance; Establish governance, operating models, and performance frameworks; Provide executive oversight of 24/7 service operations; Lead large, multi-layered organizations spanning field service, technical support, parts, training, and dealer enablement; Develop and execute regional and dealer, partner, and field service strategies; Partner with Product Management and Engineering to influence serviceability and reliability; Build, lead, and develop a high-performing leadership team
Seniority
Senior Director, strategic leadership & organizational scale