Senior Director, Industrial Service Operations
Core
Leading delivery and continuous improvement of aftersales service and support for stationary power generation solutions, ensuring high-performance service for industrial power generation dealers and customers.
Role type
Senior Director, Industrial Service Operations
Builds
Scalable, compliant, and efficient service models for industrial power generation dealers and customers
Domain
Industrial power generation / Energy infrastructure
Required skills
Strategic planning, operational excellence, team leadership, stakeholder management, change management, performance framework design, dealer ecosystem management, product partnership, SLA management
Preferred skills
Decision-making, MS Excel, MS Word, oral and written communication, detail-oriented work, critical thinking, problem-solving, time management
Technologies
MS Excel, MS Word
Responsibilities
Define and own the service operations strategy; Serve as executive escalation point for critical customer issues; Establish governance and performance frameworks; Provide executive oversight of 24/7 service operations; Develop and execute regional and dealer strategies; Partner with Product Management and Engineering to influence serviceability; Build and develop a high-performing leadership team
Seniority
Senior Director, executive leadership