PSD Manager
Core
Manage Product and Service Delivery (PSD) operations, ensuring operational integrity, risk management, and customer satisfaction in field and service environments.
Role type
Senior Operations Manager (Product & Service Delivery)
Builds
Field service operations, aftermarket support, and customer service delivery cycles
Domain
Industrial services / Oil & Gas / Energy
Required skills
Operational Integrity, QHSE standards, risk management, contract performance management, financial forecasting, workforce planning, incident response, technical knowledge of process equipment
Preferred skills
Management of field operations, aftermarket activities, customer relationship management, Microsoft Office proficiency
Technologies
Microsoft Office
Responsibilities
Ensure consistent implementation of QHSE standards and Operational Integrity requirements; Drive customer satisfaction and operational excellence through process management; Own and enforce PSD Key Operating Practices (KOPs); Identify, evaluate, and mitigate operational risks; Conduct audits and service delivery assessments; Review and approve technical job programs and documentation; Lead incident response and root cause analysis; Manage the complete service delivery cycle; Oversee contract performance and value assurance; Develop and maintain operational and financial forecasts; Create and manage sales orders and billing documentation; Design and optimize staffing models; Support team engagement and competency development; Lead by example through regular field visits; Manage aftermarket service operations including spare parts and field services; Facilitate coordination across functional interfaces