Customer Renewals Specialist
Core
Managing and negotiating complex, high-value renewal contracts ($3M–$5M) for enterprise accounts to ensure clients maximize value from Agentic Process Automation solutions.
Role type
Senior Customer Renewal Specialist (SaaS/Enterprise)
Builds
Revenue retention and growth for enterprise SaaS/subscription accounts
Domain
Enterprise Software / Agentic Process Automation (APA)
Deliverable
client delivery
Required skills
enterprise contract negotiation, pricing strategy, Salesforce.com CRM management, SaaS/subscription sales, at-risk account identification, stakeholder communication
Preferred skills
AI/Automation domain knowledge, upsell/cross-sell execution
Responsibilities
meeting or exceeding assigned renewal quotas, collaborating with Customer Success and Sales teams to track upsell/cross opportunities, identifying and addressing issues in at-risk renewal accounts, educating C-level and technical stakeholders on solution value, maintaining Salesforce.com renewal opportunities
Seniority
Senior, hands-on IC