Systems Support Specialist
Core
Provides frontline technical support, device deployment, and infrastructure maintenance for faculty and staff at a college.
Role type
Systems Support Specialist (IT Help Desk & Desktop Support)
Builds
Reliable technology services and user support for a higher education institution
Domain
Higher Education / IT Operations
Required skills
Windows systems support, hardware troubleshooting, software deployment, Active Directory, ticket management, AV system setup, inventory management
Preferred skills
SCCM, JAMF, Wrike, IT project management, Mac/Apple device support, technical documentation
Technologies
Windows, SCCM, JAMF, Wrike, Active Directory, NTFS
Responsibilities
Perform diagnostic analysis and technical troubleshooting for hardware and software issues; Coordinate setup and deployment of equipment for new employees; Provide desk-side and remote technical support; Manage hardware inventory and compliance; Set up and maintain audio-visual systems; Assist with faculty and staff office moves involving technology; Manage inbound ticket triage and escalations; Train student employees on IT operations.
Seniority
Entry to Mid-level, hands-on IC
