EdPlus Re-Entry Finance Specialist
Core
Provides dedicated financial case management for former ASU students to overcome financial and administrative barriers to re-enrollment.
Role type
Student support specialist (financial case management)
Builds
Student re-enrollment pathways
Domain
Higher education / Student financial services
Deliverable
client delivery
Required skills
Financial aid processes, student account management, financial holds/collections, payment plan coordination, scholarship eligibility review, policy interpretation, data analysis, Salesforce, MS Office, Google Suite
Preferred skills
Experience with online programs, relationship building, time management
Responsibilities
Manage complex financial re-entry cases from identification through resolution; coordinate cases across Financial Aid, Student Business Services, and Enrollment Services; review student accounts to identify barriers and resources; manage scholarship and financial-support processes; support specialized re-entry transactions like program reactivations; maintain accurate financial case tracking and documentation; monitor case volume and resolution timelines; partner with Enrollment Coaches to ensure coordinated support.
Seniority
Mid-level, hands-on IC