Office Specialist, Frontline Services
Core
Assists in initial evaluation of admission applications and transfer credit evaluations while providing customer service via phone and email in a high-volume call center environment.
Role type
Frontline Office Specialist (Admissions)
Builds
Student admission records and correspondence for Arizona State University
Domain
Higher Education / Student Recruitment
Deliverable
dashboards & analysis
Required skills
Data entry, CRM usage, Student Information Systems, MS Office, Office equipment operation, Record classification
Preferred skills
Call center experience, Higher education environment experience, Salesforce, PeopleSoft
Technologies
Salesforce, PeopleSoft, MS Office
Responsibilities
Answering phone and email inquiries, Maintaining and compiling student records, Drafting correspondence, Preparing recurring and special reports, Recommending policy changes, Planning and prioritizing workload
Seniority
Entry-level, hands-on IC
