Business Analyst
Core
Implements system requirements and performs routine data analysis to support enterprise technologies powering student services and academic operations.
Role type
Business Analyst (Higher Education)
Builds
Enterprise technologies including Degree Planner and Salesforce ecosystem for student success
Domain
Higher Education / Student Services
Deliverable
product features
Required skills
requirements elicitation, process analysis, stakeholder management, UAT coordination, technical documentation, workflow modeling
Preferred skills
academic advising knowledge, higher ed administrative systems expertise, CRM platform knowledge, technical writing, process diagramming
Technologies
Salesforce, Degree Planner, SMS platforms, databases, BI solutions
Responsibilities
Elicit and document business requirements through interviews and workshops; analyze current and future state processes; coordinate enhancements and support UAT; serve as liaison between academic stakeholders and technical teams; create business process documentation and training materials; assess solution effectiveness and recommend improvements.
Seniority
Mid-level, hands-on IC
