Service Manager
Core
Lead the BMW and MINI Wellington service operation, ensuring team performance and delivering a premium customer experience.
Role type
Service Manager (Automotive Aftersales)
Builds
BMW and MINI aftersales service operations
Domain
Automotive retail / Premium car brands
Required skills
Automotive service leadership, mechanical/technical knowledge, budget management, KPI tracking, team coaching, operational excellence, commercial acumen, problem-solving
Preferred skills
Experience in premium/prestige automotive environment, continuous improvement mindset
Responsibilities
Lead and develop the service team, maintain workshop performance and efficiency, ensure seamless customer experience, manage departmental budgets and forecasts, champion safety and manufacturer standards, use data for decision-making, collaborate across the dealership
Seniority
Senior, hands-on IC
