IT Customer Operations Depot Technician 1
Core
Hardware depot technician responsible for configuring, distributing, and managing laptop assets for new hires and employee swaps.
Role type
IT Customer Operations Depot Technician
Builds
Standardized laptop configurations and hardware asset inventory
Domain
IT Operations / Hardware Support
Deliverable
product features
Required skills
PC hardware configuration, Windows/Mac OS imaging, Active Directory, ServiceNow, asset management, vendor coordination, shipping logistics
Preferred skills
Troubleshooting hardware/software issues, Microsoft Office Suite, VoIP systems, endpoint security, hard disk encryption
Technologies
Microsoft Windows OS, MAC OS, Microsoft Active Directory, ServiceNow, CCH ProSystem FX, VoIP, hard disk encryption software
Responsibilities
Provision laptops for new hires and manage swaps, troubleshoot hardware/software issues, maintain physical asset inventory, coordinate with vendors for repairs, create shipping labels and package devices
Seniority
Junior, 1-3 years experience