Service Advisor
Core
Coordinate service operations and deliver exceptional customer support for heavy equipment in mining and construction.
Role type
Service Advisor (Customer Operations)
Builds
Service jobs, invoices, and customer relationships for Caterpillar heavy equipment
Domain
Mining, construction, and heavy equipment industries
Deliverable
client delivery
Required skills
Customer service, invoicing accuracy, contract administration, priority management, asset record management, WIP monitoring, business system utilization, external repair coordination, credit ledger monitoring, estimate preparation
Preferred skills
Trade Qualification (Cert III Engineering/Diesel Fitters), industry knowledge in mining/construction, experience in frontline service
Technologies
Microsoft AX, Asset Tracker, Sales Link
Responsibilities
Build trusted relationships with customers and internal stakeholders; ensure accurate invoicing for parts, labour, and charges; coordinate customer requirements and monitor work in progress; manage quality, accountability, and goodwill claims; support business performance targets; liaise with internal departments and external suppliers; maintain asset records and customer information; manage customer contracts and credit ledgers; assist with estimates and quotations; escalate commercial risks.
Seniority
Individual Contributor, operational level