Service Manager
Core
Lead the service department at a truck workshop, managing operations, team performance, and customer service for the road transport industry.
Role type
Service Manager (Workshop Operations)
Builds
After-sales parts and workshop services for trucks and buses
Domain
Automotive / Road Transport / Truck Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workshop leadership, team coaching and development, budget and target management, workflow prioritization, health and safety compliance, financial acumen (P&L, margins), decision-making, planning
Preferred skills
Experience as Senior Leading Hand or Foreman, commercial management skills, operational performance improvement
Technologies
None stated
Responsibilities
Lead and motivate the service team to deliver quality service, coach and develop technicians and apprentices, manage workshop performance and budgets, prioritize workflow and resources, champion health and safety, collaborate with the Branch Manager
Seniority
Mid-Senior, hands-on IC with people leadership focus