IT Support Analyst
Core
Provide Level 1 IT desktop support, incident management, and technical troubleshooting for end-users across hardware, software, and connectivity.
Role type
Level 1 IT Support Analyst (Service Desk)
Builds
IT support services for business operations
Domain
IT Services / Hardware & Software Support
Deliverable
client delivery
Required skills
IT support troubleshooting, hardware support (desktops, laptops, mobile devices, printers), Microsoft Windows, Microsoft 365, O365 Admin Console, VPN technologies, Intune, network connectivity fundamentals, ticket management, ITIL best practices
Preferred skills
Microsoft Dynamics AX, Warehouse Management Systems (SCALE), device deployment, imaging, hardware lifecycle activities
Responsibilities
Monitor and prioritize Service Desk tickets, provide phone/remote/onsite technical support, diagnose and resolve Level 1 issues, configure and maintain hardware/software, document incidents and resolutions, participate in after-hours on-call roster
Seniority
Entry-level to Junior, hands-on IC
